Shipping policy

This Shipping Policy is issued by Aster Motion LLC, the operator of Aster Motion.

Effective Date: July 14, 2026

1. Introduction

At Aster Motion, we strive to provide a clear and consistent shipping experience. This policy explains how we ship orders placed through astermotion.com.

Shipping Summary

  • Service name: Standard Shipping

  • Price: Free shipping on most orders within the continental U.S. (excludes Alaska and Hawaii)

  • Handling time: 1 to 3 business days

  • Transit time: 5 to 8 business days

  • Total delivery time: 6 to 11 business days

  • Destination: United States (continental U.S. only)

  • Coverage: All products unless otherwise stated on the product page

2. Shipping Destinations

United States

  • We currently ship within the continental United States (the 48 contiguous states and Washington, D.C.).

  • We do not ship to Alaska, Hawaii, or U.S. territories.

  • We do not ship to P.O. boxes that cannot accept carrier deliveries.

Future Expansion

We plan to add more shipping regions in the future. When additional destinations become available, this policy will be updated accordingly.

3. Shipping Costs

  • Standard Shipping: Free shipping on most orders within the continental United States (excludes Alaska and Hawaii).

All applicable shipping costs are displayed during checkout at Aster Motion. There are no hidden shipping fees from us. Sales tax, if applicable, is calculated and displayed during checkout.

4. Order Handling and Delivery Time

Total estimated delivery time is 6 to 11 business days from the date your order is placed. This includes:

  • Handling time: 1 to 3 business days

  • Carrier transit time: 5 to 8 business days

Business days are Monday through Friday, excluding holidays.

If a product requires additional processing or delivery time, the product page will indicate this. Any product-specific shipping information takes precedence over the general estimates above.

5. Shipping Methods and Carriers

Orders are shipped through trusted national carriers. Depending on the delivery destination, package size, and shipping requirements, we may use USPS, UPS, FedEx, or similar shipping services.

Shipment Tracking

Every shipment includes tracking information. Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery.

Shipping Insurance

Shipments are insured against loss or damage during transit. If you experience an issue with your shipment, please contact our customer support team for assistance.

6. Order Tracking

After your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow the delivery status.

You can use this information to monitor your shipment until it reaches its destination.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated 6 to 11 business day window, please contact us:

Our team will assist you in reviewing the shipment status.

"Delivered but Not Received"

If your tracking information indicates that your package has been delivered but you have not received it:

  • Confirm that the shipping address on your order is correct.

  • Check with neighbors or building management.

  • Contact our customer support team so we can assist with a shipment trace.

Damaged Packages

If your order arrives damaged:

  • Photograph the packaging and the damaged item.

  • Contact us within 48 hours of delivery at support@astermotion.com.

We will review the issue and arrange a replacement or refund as appropriate.

8. Missing Items

If an item is missing from your package, please contact us within 7 days of delivery.

Include your order number and details of the missing item.

After reviewing your request, we will arrange shipment of the missing item or issue a refund, as appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items, subject to the conditions outlined in our Return and Refund Policy.

Items must generally be unused, undamaged, and in their original packaging. Certain items may not be eligible for return.

For complete details, please review our Return and Refund Policy.

  • Return shipping: Customers are responsible for return shipping costs on change-of-mind returns. Aster Motion covers return shipping for items that arrive defective, damaged, or incorrect.

  • Refund timing: Refunds are issued to the original payment method within 14 days after we receive and inspect the returned item.

10. Address Accuracy

Please ensure that your shipping address is complete and accurate when placing an order through Aster Motion.

We are not responsible for deliveries to addresses entered incorrectly by customers, subject to applicable law.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment and advise you of any applicable reshipping fees.

11. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

  • Email: support@astermotion.com

  • Phone: (770) 651-7875

  • Address: 3500 Lenox Rd, Atlanta, Georgia 30253, United States

  • Service Hours: Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will take effect when the revised policy is posted on this page.

Thank you for shopping with Aster Motion.