Contact

How Can We Help Today?

Owned and operated by Aster Motion, our team is ready to assist with orders, product questions, and setup guidance.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@astermotion.com
Within 24 hours
Phone
+1-404-939-5473
Mon-Fri 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please refer to our Return Policy page or contact our support team.

Can I exchange an item for a different model?

Exchanges are handled on a case-by-case basis. Reach out to our team with your order number and the product you are interested in, and we will walk you through available options.

How do I choose the right golf simulator or home gym for my space?

Room dimensions and ceiling height are the most important factors for equipment like golf simulators and smith machines. Contact us with your space measurements and training goals, and our team will recommend the best fit.

Do your treadmills and smart home gyms require professional installation?

Most of our equipment arrives with detailed assembly instructions designed for home setup. For larger units like smith machines or golf simulators, we recommend having a second person assist with unboxing and positioning.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status or Tracking
Product Questions
Returns or Exchanges
Space Planning and Setup
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our support team aims to reply to every inquiry within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Premium Equipment

Every golf simulator, treadmill, and home gym is built with precision-engineered components for lasting performance.

30-Day Returns

Shop with confidence knowing eligible purchases are backed by our return policy.